You may be required to work national holidays and will be compensated accordingly. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. In order to match our customer demand, we schedule based on a variety of different shift patterns operating of 24 hours Sunday to Monday. You will work overnight/day /late shifts and your work week is minimum 40 hours for example: 4x10hrs or 5x8hrs. This role requires working variable hours to match when customers need us most. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. ![]() You’ll be the first point of contact for our North American and UK customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. ![]() What will you do as a Customer Service Associate?Īs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. Instead we’ll provide you with the training you need to problem solve for our customers. You won’t be asked to read from a script or learn dialogue by heart. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Location: Work from home in South Africa (Western Province, Gauteng, KwaZulu Natal, Eastern Cape, Free State, Mpumalanga, Limpopo, Northern Cape and North West) Role: Fixed Term - Work from Home Customer Service Associate – Seasonal/Contract Role
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